FAQs
How do I place an order for a cake?
To place an order for a cake, simply browse our website and select the cake you would like to order. Choose the size, flavour, and any additional customisation options. Then, click on the "Add to Cart" button and proceed to checkout. Follow the steps to provide your delivery details and complete the payment process. Once your order is confirmed, you will receive an order confirmation via email.
What payment methods do you accept?
We accept various payment methods, including UPI, credit/debit cards (Visa, MasterCard), and online bank transfers. You can select your preferred payment option during the checkout process.
Can I customise the cake?
Yes, we offer customisation options for many of our cakes. You can specify any special requests or customisation in the order notes section during the checkout process. Please note that certain customisation may have additional charges.
How far in advance should I place my order?
We recommend placing your order at least 48 hours in advance to ensure availability and proper preparation of your cake. However, for certain cakes or during peak periods, we may require more advanced notice. It's always best to check the product page or contact our customer service for specific delivery time frames.
Do you offer delivery?
Yes, we offer delivery services for our cakes. During the checkout process, you can provide your delivery address, and our system will calculate the delivery cost based on your location. We strive to deliver your cake on the selected delivery date; however, please note that delivery times may vary based on your location and current demand. Delivery would be chargeable.
Can I pick up my order instead of opting for delivery?
Yes, we offer the option for customers to pick up their orders from our designated pickup locations. During the checkout process, you can choose the pickup option and select the most convenient location. We will provide you with the pickup address and instructions in your order confirmation email.
What if I need to make changes to my order?
If you need to make changes to your order, such as the delivery address or customisation details, please contact our customer service as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been processed or prepared.
What is your cancellation and refund policy?
For cancellation and refund requests, please contact our customer service. Depending on the timing of your cancellation request and the progress of your order, we may provide a full or partial refund. Please refer to our cancellation and refund policy for more details.
Are your cakes suitable for dietary restrictions or allergies?
We offer a range of cakes to cater to different dietary preferences and restrictions. Some of our cakes are gluten-free, vegan, or nut-free. Please check the product descriptions or contact our customer service for specific information about allergens or dietary considerations.
How do I store the cake?
Our cakes are freshly made and best enjoyed on the day of delivery/pickup. If you have leftovers, it's recommended to store the cake in a cool, dry place or refrigerate it, depending on the cake type. We provide storage recommendations with each order, but if you have any specific questions, please feel free to contact our customer service.
Do you use Egg for Baking?
No, we bake only Egg less cakes
Do you take same day orders?
Yes. Any orders placed on the website before 8 am are delivered on the same day.
To place an order for a cake, simply browse our website and select the cake you would like to order. Choose the size, flavour, and any additional customisation options. Then, click on the "Add to Cart" button and proceed to checkout. Follow the steps to provide your delivery details and complete the payment process. Once your order is confirmed, you will receive an order confirmation via email.
What payment methods do you accept?
We accept various payment methods, including UPI, credit/debit cards (Visa, MasterCard), and online bank transfers. You can select your preferred payment option during the checkout process.
Can I customise the cake?
Yes, we offer customisation options for many of our cakes. You can specify any special requests or customisation in the order notes section during the checkout process. Please note that certain customisation may have additional charges.
How far in advance should I place my order?
We recommend placing your order at least 48 hours in advance to ensure availability and proper preparation of your cake. However, for certain cakes or during peak periods, we may require more advanced notice. It's always best to check the product page or contact our customer service for specific delivery time frames.
Do you offer delivery?
Yes, we offer delivery services for our cakes. During the checkout process, you can provide your delivery address, and our system will calculate the delivery cost based on your location. We strive to deliver your cake on the selected delivery date; however, please note that delivery times may vary based on your location and current demand. Delivery would be chargeable.
Can I pick up my order instead of opting for delivery?
Yes, we offer the option for customers to pick up their orders from our designated pickup locations. During the checkout process, you can choose the pickup option and select the most convenient location. We will provide you with the pickup address and instructions in your order confirmation email.
What if I need to make changes to my order?
If you need to make changes to your order, such as the delivery address or customisation details, please contact our customer service as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been processed or prepared.
What is your cancellation and refund policy?
For cancellation and refund requests, please contact our customer service. Depending on the timing of your cancellation request and the progress of your order, we may provide a full or partial refund. Please refer to our cancellation and refund policy for more details.
Are your cakes suitable for dietary restrictions or allergies?
We offer a range of cakes to cater to different dietary preferences and restrictions. Some of our cakes are gluten-free, vegan, or nut-free. Please check the product descriptions or contact our customer service for specific information about allergens or dietary considerations.
How do I store the cake?
Our cakes are freshly made and best enjoyed on the day of delivery/pickup. If you have leftovers, it's recommended to store the cake in a cool, dry place or refrigerate it, depending on the cake type. We provide storage recommendations with each order, but if you have any specific questions, please feel free to contact our customer service.
Do you use Egg for Baking?
No, we bake only Egg less cakes
Do you take same day orders?
Yes. Any orders placed on the website before 8 am are delivered on the same day.